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Field Support Associate - Assisted Voluntary Return (AVR) - (G5) - Monrovia, Liberia | HireLiberia

IOM - International Organization for Migration · Montserrado · apply by Nov 22, 2026

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Field Support Associate - Assisted Voluntary Return (AVR) - (G5) - Monrovia, Liberia IOM - International Organization for Migration Monrovia National GS-5, General Service - No need for Higher Education - Locally recruited position level Speaks English, French, Spanish Application deadline: November 22, 2026 (10 days) Apply Summary by Impactpool The International Organization for Migration (IOM) is seeking a Field Support Associate for the Assisted Voluntary Return (AVR) program in Liberia. This role involves providing technical, administrative, and operational support for the implementation of the Global Assisted Voluntary Return program. The associate will coordinate various aspects of migrant assistance, including pre-departure arrangements, transportation, and support for migrants with specific needs. The position requires collaboration with multiple stakeholders to ensure a smooth and dignified return process for beneficiaries. Candidate Requirements: Bachelor's degree in Social Sciences or related field, or High School diploma with 5 years experience Experience in migration management or humanitarian assistance Experience with protection case management Strong interpersonal and teamwork skills Fluency in English, working knowledge of another UN language desirable Proficiency in MS Office and case management tools Job Description The International Organization for Migration (IOM) in Liberia is working in close collaboration with the Government of Liberia, United Nations (UN) agencies, Civil Society Organisations (CSOs), and international partners to address the complex migration, humanitarian, and development challenges exacerbated by decades of conflict, displacement, and instability. Under the overall supervision of the Chief of Mission (CoM) and the direct supervisor of the Protection Officer and in close cooperation with relevant departments at Headquarters (HQs) and Regional Office (RO), the Field Support Associate - Assisted Voluntary Return (AVR) will be responsible and accountable for providing technical, administrative and operational support for the proper implemention of Global Assisted Voluntary Return (GAVR) programme in Liberia, in accordance with the organisation's policies and procedures. The incumbent will also carry out and help in planning day-to-day return operations, refer complex or sensitive matters to the direct supervisor, and provide guidance to junior staff and service providers on AVR procedures as required. Responsibilities Coordinate migrants-facing field assitance under the GAVR project across the pre-departure, departure and post-arrival phases, including accommodation facilities, third-party facilities, camp-based operation or sub-office, or in relation to transportation, as required, in accrodance with applicable IOM procedures and standards to deliver a smooth and dignified return process. Coordinate pre-departure arrangements for migrants, including collection and verification of required documentation, travel documents and exit permits, baggage arrangements, travel briefings and other relevant formalities, provide beneficiaries with relevant information on luggage, prohibited items, baggage tags, clothing and other travel requirements in close coordination with relevant IOM units, authorities and service providers to complete formalities accurately and on schedule. Provide operational assistance to migrants during departure and airport procedures, including check-in, immigration and customs formalities, security screening, baggage handling, boarding and other travel-related procedures, and coordinate with airline and airport counterparts to resolve issues, enabling timely and appropriate support throughout travel. Coordinate transportation and movement arrangements between accommodation facilities, consolidation points, airports, transit locations and other designated facilities, including identity verification and assessment of beneficiaries' readiness for travel, and coordinate with relevant IOM units, service providers, consular, migration, local government and other relevant authorities to facilitate the safe, timely and dignified movement of beneficiaries that respect privacy, confidentiality and informed consent. Provide appropriate assistance to migrants with specific needs throughout the return process, including during transportation, departure, transit and arrival, facilitate escorts or other required operational support, as applicable, and promptly report any operational, protection or welfare-related concerns to the supervisor with proposed follow-up actions, to safeguard beneficiary wellbeing and support timely response. Maintain individual beneficiary files and movement-related documentation, monitoring that required documents are collected, verified, properly filed and updated throughout the AVR process. Enter, verify and update beneficiary and movement information in IOM-approved systems, including MiMOSA or other relevant case management tools, and contribute to data quality and accurate record keeping in accordance with applicable data protection and confidentiality standards for complete, accurate and reliable records. Apply IOM SOPs, protection mainstreaming principles, data protection requirements and Standards of Conduct, including Protection from Sexual Exploitation and Abuse and Sexual Harassment (PSEAH) requirements, in interactions with beneficiaries, and promptly report any observed non-compliance by IOM personnel, service providers or partners to uphold professionalism, impartiality, privacy and informed consent. ​ Coordinate with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes, facilitate daily discussions with beneficiaries on cleanliness, litter and hygiene, and update all posters and informational messages and place in visible locations. Conduct field visits and duty travel as required to support A

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