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WFP - World Food Programme

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IT Operations Assistant_SC5 WFP - World Food Programme Monrovia National SB-3 (SC6/SC7), Service Contract, Local Contractors Agreement level Application deadline: September 01, 2026 (5 days) Apply Summary by Impactpool The IT Operations Assistant at WFP is responsible for delivering high-quality technical support and maintaining systems and data to ensure effective IT service delivery. This role involves system maintenance, technology management, and responding to staff queries regarding technology. The assistant will also allocate tasks to colleagues, provide training, and support the development of training materials. The position requires collaboration with senior colleagues and adherence to emergency response procedures. Candidate Requirements: Experience resolving complex technical issues Worked with heads of units to define requirements Experience applying client service standards Completion of secondary school education Post-secondary certificate in related field desirable Fluency in UN language and local language DEADLINE FOR APPLICATIONS 1 September 2026-23:59-GMT Greenwich Mean Time (Monrovia) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). ORGANISATIONAL CONTEXT: These jobs are part of Country Offices (COs). They report to the Chief, Head of Unit, Information Technology Officer, IT Operations Associate or designate. At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff. JOB PURPOSE: To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services. KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive): 1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use. 2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available. 3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date. 4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services. 5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services. 6. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively. 7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology. 8. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised. 9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. 10. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products. 11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services. 12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met. DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE: • Has experience resolving more complex technical issues. • Has worked with head of units in defining requirements for functional area. • Has experience with the application of client services stan

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