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IT Operations Associate_G6 | HireLiberia

WFP - World Food Programme

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IT Operations Associate_G6 WFP - World Food Programme Monrovia National GS-6, General Service - No need for Higher Education - Locally recruited position level Application deadline: September 01, 2026 (5 days) Apply Summary by Impactpool The IT Operations Associate at WFP will coordinate and guide IT maintenance and support activities to ensure effective delivery of IT services. Responsibilities include system and hardware maintenance, monitoring technology reliability, resolving IT queries, and providing training to staff. The role also involves drafting documentation, implementing process improvements, and coordinating telecommunications systems. This position is based in Monrovia and reports to the Business Transformation Officer. Candidate Requirements: Completion of secondary school education Post-secondary certificate in related area Six or more years of relevant work experience Experience in service management analysis Participation in business process re-engineering Experience in procurement/budgeting process Fluency in UN language and local language DEADLINE FOR APPLICATIONS 1 September 2026-23:59-GMT Greenwich Mean Time (Monrovia) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). This position is based in Monrovia and reports to the Business Transformation Officer. THE ROLE: To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive): 1. Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively. 2. Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making. 3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff. 4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work. 5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff. 6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively. 7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products. 8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided. 9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. 10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies. 11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met. QUALIFICATIONS AND EXPERIENCE: Education: Completion of secondary school education. A post-secondary certificate in the related functional area. Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work. Knowledge and Skills: • Has experience analyzing service management results and development service enhancement recommendations. • Has participated in business process re-engineering efforts and identified service management improvements. • Has experience participating in country office procurement/budgeting process. Language:General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station's language, if different. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that

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