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Programme Associate (Community Feedback Mechanism) | HireLiberia

WFP - World Food Programme

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Programme Associate (Community Feedback Mechanism) WFP - World Food Programme Monrovia National GS-6, General Service - No need for Higher Education - Locally recruited position level Speaks English Application deadline: September 01, 2026 (5 days) Apply Summary by Impactpool The World Food Programme (WFP) is seeking a Programme Associate for its Community Feedback Mechanism (CFM) in Monrovia, Liberia. This role involves managing the implementation and functionality of the CFM, ensuring effective communication and feedback processes with affected populations. The associate will design and maintain the CFM information management system, oversee case management, and ensure adherence to corporate standards. The position requires collaboration with various stakeholders to enhance accountability and community engagement in humanitarian efforts. Candidate Requirements: First University Degree in relevant field Minimum 2 years' experience in client/customer services or social work Excellent customer care and communication skills Knowledge of humanitarian standards and community engagement practices Ability to follow procedures in high-pressure environments Oral and written working knowledge of English DEADLINE FOR APPLICATIONS 31 August 2026-23:59-GMT Greenwich Mean Time (Monrovia) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). Position Title: Programme Associate ( Community Feedback Mechanism) Grade: G6 Type of Contract: Fixed Term Duration of Contract: 1 Year Duty Station: Monrovia, Liberia Reporting Line: Post holder reports to the Head of Research, Assessment & Monitoring Deadline for applications : 01 September 2026 BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The World Food Programme's (WFP) Community Feedback Mechanism (CFM) is a formal two-way communication system comprised of human resources, processes, hardware and software, that facilitates the intake, management, analysis, actioning and resolution of feedback received from affected populations and other relevant stakeholders (including affected populations, WFP, cooperating partners, third party monitors, government representatives and service providers). It facilitates participative approaches into the humanitarian response and a rights-based approach to development work, and is grounded in the principles of accountability, transparency, equality, and non-discrimination. It aims to enable community members to share information, express concerns and needs or suggest changes with regards to their experience with WFP or the wider humanitarian system. To ensure effective complementarity between WFP's CFM Mechanism, partner CFMs and inter-agency AAP mechanisms, initiatives and processes, WFP establishes CFMs in line with WFP corporate guidance and policies and is, therefore, enabled to refer allegations of sexual exploitation and abuse, harassment, fraud, corruption and quality issues. To ensure the quality and effectiveness of WFP's CFM in the Liberia country office, WFP seeks a CFM Associate to design and manage the implementation of CFM processes and structures that will enable it to achieve its core objectives : Uphold its commitments to be accountable to affected populations by helping enable participation and centralization of affected populations in WFP decision-making. Quickly identify and mitigate risks to both affected populations and the organization. Adapt programming to improve the effectiveness of WFP assistance by meaningfully engaging with affected populations. ACCOUNTABILITIES/RESPONSIBILITIES : Under the overall guidance and supervision of the Head of RAM, the Programme Assoiate, CFM, is primarily responsible for ensuring the day-to-day implementation and functionality of the CFM, including the management of CFM employees, the information management system, the quality assurance of CFM information and case management, and the meeting of all deliverables. The CFM Associate will have the following responsibilities: Design, establish, and maintain the CFM information management system (IMS), ensuring alignment with Country

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