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Monitoring Assistant (Community Feedback Mechanism) | HireLiberia

WFP - World Food Programme

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Monitoring Assistant (Community Feedback Mechanism) WFP - World Food Programme Monrovia National GS-4, General Service - No need for Higher Education - Locally recruited position level Speaks English Application deadline: September 01, 2026 (5 days) Apply Summary by Impactpool The Monitoring Assistant (Community Feedback Mechanism) at WFP will support the implementation and functionality of the CFM call center. This role involves receiving and managing communications from beneficiaries, recording feedback and complaints, and ensuring data accuracy and confidentiality. The Monitoring Assistant will also categorize cases, monitor their status, and escalate urgent issues as necessary. This position is crucial for facilitating evidence-based decision-making and ensuring accountability to stakeholders. Candidate Requirements: Completion of secondary school education Experience analyzing program output and outcome data General knowledge of monitoring and evaluation systems Fluency in Oral and Written English DEADLINE FOR APPLICATIONS 31 August 2026-23:59-GMT Greenwich Mean Time (Monrovia) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). Position Title: Monitoring Assistant ( Community Feedback Mechanism) Grade: G4 Type of Contract: Fixed Term Duration of Contract: 1 Year Duty Station: Monrovia, Liberia Reporting Line: Post holder reports to the Head of Research, Assessment & Monitoring Deadline for applications : 01 September 2026 BACKGROUND AND PURPOSE OF THE ASSIGNMENT: Based within the Research, Assessment, and Monitoring (RAM) Unit at the WFP Liberia Country Office, the Monitoring Assistant will support WFP's strategic priorities by strengthening evidence generation and data driven decision-making. Under the guidance of the Head of RAM, the Monitoring Assistant will support monitoring and evaluation activities by collecting, verifying, analyzing, and reporting programme performance data to facilitate evidence-based decision-making and ensure accountability to beneficiaries, donors, and other stakeholders. ACCOUNTABILITIES/RESPONSIBILITIES: Under the overall guidance and supervision of the CFM Coordinator the Monitoring Assistant (CFM) is responsible for supporting the day-to-day implementation and functionality of the CFM call center. The Monitoring Assistant (CFM operator) will have the following responsibilities: 1.Receive CFM related incoming calls, SMS, WhatsApp messages, emails, and other communications from beneficiaries and stakeholders. 2.Record complaints, feedback, requests for information, and suggestions in the designated CFM database or platform. 3.Respond professionally and courteously to beneficiary inquiries. 4.Categorize cases according to established WFP complaint classification standards. 5.Ensure the completeness, accuracy, and quality of data entered, while maintaining up-to-date records and case-tracking information. 6.Refer complaints and requests to appropriate departments or focal points for action 7.Monitor the status of cases and ensure timely follow-up. 8.Escalate sensitive or urgent cases to supervisors immediately and ensure that complainants receive timely and appropriate feedback on actions taken, where applicable. 9.Handle sensitive information with strict confidentiality, ensure a survivor-centered approach, identify, manage, and appropriately refer Protection, PSEA (Protection from Sexual Exploitation and Abuse), fraud, corruption, and misconduct-related complaints in accordance with established protocols. QUALIFICATIONS AND EXPERIENCE: Education: Completion of secondary school education. Experience : • Has experience analyzing program output and outcome data. • General knowledge of monitoring and evaluation systems and standards. Language : Fluency (level C) in Oral and Written English WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with dis

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